COVID-19: AMS POLICY UPDATE
Date Posted:19 March 2020
Dear Active Mobility customers
We are currently undergoing some tough, challenging times and while living with disability is not easy for many people it is understandably even more difficult with the COVID-19 going around. As a disability supply company we exist to help those that live with these disabilities to remain mobile as well as maintaining and even improving their independence. Even now we are still committed to doing this duty to our customers.
We have spent the last few weeks thinking about how to best move forward and how we can still assist you while keeping both you and our staff safe.
In Person Trials
Trials will still be conducted, however prior to the trial our sales representatives will call ahead to ask whether the participant/client, and anyone else present in the trial, has recently been in contact with someone who has COVID-19 or has travelled overseas or has any cold, fever or flu-like symptoms.
If no one has been in contact or travelled overseas then we will still take precautionary measures such as washing our hand prior to meeting, sanitising. All AMS sales staff will attend the appointment wearing face mask and gloves (if required).
Shipping Equipment for Trials
Prior to the delivery of all trial equipment we will sanitise the equipment. During the delivery we will also ensure that our staff will use hand sanitisers and gloves to prevent contamination. After we have picked up the equipment we will also sanitise the equipment again.
AMS delivery of equipment will still go ahead however we will ensure that our delivery driver wears gloves and sanitises before delivering the equipment.
Our delivery drivers will call ahead to ask whether the participant/client and anyone else present, has recently been in contact with someone who has COVID-19 or has travelled overseas, Victoria or has any cold, fever or flu-like symptoms.
Additionally we offer a ‘no-contact’ drop off meaning that we will let the customer know that the product has been delivered, but all instructions can be given via video conference a week after delivery, or sooner if discussed with the sales representatives.
Both showrooms, in Silverwater and Newcastle, are opened.
Our sales consultants will sanitise before meeting with customers and, if requested, we can also have them wear gloves. We will ask that all customers sanitise before meeting with our staff as well as practice social distancing.
Our hire department is now open to hire equipment, including lifting hoists, mobility scooters, power wheelchairs, gantry system and ceiling hoists. We pay special attention to clean the products before and after hire period. We sterilize all our equipment to ensure it’s clean and sanitised.
For more information about available equipment, prices and other details, contact Angie Willson.
Our service/repair technicians will still be available should your equipment break down. Our service technicians will be wearing face masks and gloves (if required) and using hand sanitisers when meeting with customers as a precautionary measure.
Our technicians will call ahead to ask whether the participant/client, and anyone else present, has recently been in contact with someone who has COVID-19 or has travelled overseas or has any cold, fever or flu-like symptoms.
Online orders will work as usual. If you need any products or parts then simply order online through our website and we’ll ship it directly to you.
You can even checkout using your NDIS, simply select your payment method as NDIS and fill in the details below it.
However due to the COVID-19 situation there might be instances where delivery might be delayed as we try to source the parts for you. Rest assured that we will try to complete your order as soon as possible.
If you wish to have appointments via video then this will have to be discussed individually by your sales representatives. It will be decided on a case-by-case basis. Similarly if you wish to conduct a service via video then you will need to get in touch with our service/repairs team to see if that would be viable.
Like all Australians, and people around the world, we are actively monitoring the situation and taking steps to ensure the safety and well being of our customers and staff.
We understand that this is a challenging time for all of us and as always we remain committed to supporting you. If you have any questions or concerns you can always reach out via email or phone.