Keeping you COVID Safe
Date Posted:19 March 2020
OUR TEAM IS COMMITTED TO KEEPING CUSTOMERS THROUGHOUT SYDNEY, NEWCASTLE AND BRISBANE COVID SAFE
Active Mobility exists to help those that live with disability or require care to live with dignity, remain mobile and to maintain and improve their independence.
Our essential healthcare equipment and services are critical to the ageing and disability needs of the communities we serve, and we are committed to the continuation of services throughout the evolving COVID-19 situation.
As a COVID Safe registered business, Active Mobility is committed to keeping staff, customers, and visitors COVID safe.
IN PERSON TRIALS
We are pleased to advise that in-person trials will continue to be conducted as they are necessary to the correct scripting and successful recommendation of mobility aids and products.
Before the trial our sales representatives will call ahead to ask whether the client, and anyone else who will be present in the trial, has recently been in contact with someone who has COVID-19, has travelled overseas in the last 14 days, or has any cold, fever, or flu-like symptoms.
If the client or any persons attending the trial has indicated they have been in close contact with someone with COVID-19, have travelled overseas or are experiencing flu-like symptoms, our representative will work with the client and care team to reschedule a date after isolation or the 14-day risk period.
For the protection of our clients, carers and staff, all Active Mobility representatives attending appointments will& wear a face mask and gloves (if required) and all equipment presented in the trial will be sanitised before to arrival on site.
DELIVERIES & INSTALLATION/STANDARD & CONTACTLESS DELIVERY
The safe, efficient, and timely delivery of products throughout Sydney, Newcastle and Brisbane is what Active Mobility prides itself on.
All Active Mobility delivery drivers observe COVID Safe practices by wearing gloves and having their hands sanitised when handling packages, delivering to customers and during installation.
Our delivery drivers will call ahead to ask whether the customer and anyone else present at delivery, has recently been in contact with someone who has COVID-19, has travelled overseas, or has any cold, fever, or flu-like symptoms. If yes, we will discuss the option of a contactless delivery with you or work with you to reschedule the delivery date after the risk period has passed.
Our contactless delivery service provides you with the same fast and efficient delivery service as our standard delivery without needing contact with our driver. With contactless delivery, the package is delivered to your door and our driver will call you to confirm once the item has been delivered. For deliveries with installation, we will work with you to reschedule a date for delivery and installation once the risk period has passed.
Our Silverwater and Newcastle showrooms are open Monday to Friday, 8 am-5 pm for appointments and walk-ins.
Our helpful showroom staff and sales consultants will sanitise before meeting with customers and, upon request, will wear a mask and gloves. We also ask that all customers visiting the showroom use the sanitiser provided at reception upon arrival.
Our hire services offer the very best in quality mobility aids, including lifting hoists, mobility scooters, power wheelchairs, gantry systems and ceiling hoists for short and long-term hire.
For the safety of our customers and carers, all hire equipment is sterilized before and after the hire period.
For more information on hire equipment contact us
SERVICE & REPAIRS
Our service technicians are ready and available to conduct on-site repairs and servicing for all mobility equipment.
Service technicians will sanitise upon arrival and will wear a face mask and gloves (if required) as they conduct repairs.
Our service technicians will call ahead to ask whether the client and anyone else present during the service, has recently been in contact with someone who has COVID-19, has travelled overseas, or has any cold, fever, or flu-like symptoms. If yes, we will work with the client and care team to reschedule the service and repairs at a date after the risk period has passed.
The Active Mobility website is available to accept orders 24 hours a day, 7 days a week.
Estimated product delivery periods are listed on the product page, and delivery progress once ordered can be tracked in real-time via TNT Track & Trace.
Please be advised, that due to the global impact of COVID-19, some deliveries may take longer than usual. In the event of any delays, rest assured we will provide you with timely updates on the progress of your delivery and will endeavour to complete your order as soon as possible.
TRAINING & EVENTS
Active Mobility hosts several events and training opportunities throughout the year for professionals in health care, occupational therapy, rehabilitation, and the general public.
Our training and events are hosted in-person and via webinars. For in-person events, we promote and practice physical distancing and encourage participants to wear a mask and to sanitise.
Visit our events page to learn more about upcoming events and registration
- NSW Government: Guidance & Support
- COVID Information for the Aged Care And Disability Sector
- 24 Hour Coronavirus Health Information Line : 1800 020 080