Keeping you COVID Safe

Date Posted:19 March 2020 

Keeping you COVID Safe main image Keeping you COVID Safe image

 

Active Mobility exists to help those that live with disability or require care to live with dignity, remain mobile and to maintain and improve their independence. 

Our essential healthcare equipment and services are critical to the ageing and disability needs of the communities we serve, and we are committed to the continuation of services throughout the evolving COVID-19 situation. 

As a COVID Safe registered business, Active Mobility is committed to keeping staff, customers, and visitors COVID safe.

 

IN PERSON TRIALS

We are pleased to advise that in person trials will continue to be conducted as they are necessary to the correct scripting and successful recommendation of mobility aids and products.

Prior to the trial our sales representatives will call ahead to ask whether the client, and anyone else who will be present in the trial, has recently been in contact with someone who has COVID-19, has travelled overseas in the last 14 days, or has any cold, fever, or flu-like symptoms.

If the client or any persons attending the trial has indicated they have been in close contact with someone with COVID-19, has travelled overseas or is experiencing flu-like symptoms, our representative will work with the client and care team to reschedule a date after isolation or the 14-day risk period. 

For the protection of our clients, carers and our staff, all Active Mobility representatives attending appointments will be wearing a face mask and gloves (if required) and all equipment presented in the trial will be sanitised prior to arrival on site.


DELIVERIES & INSTALLATION
STANDARD & CONTACTLESS DELIVERY

The safe, efficient, and timely delivery of products is what Active Mobility prides itself on. 

All Active Mobility delivery drivers observe covid-safe practices by wearing gloves and having their hands sanitised when handling packages, delivering to customers and during installation.
 

Standard Delivery

Our delivery drivers will call ahead to ask whether the customer and anyone else present at delivery, has recently been in contact with someone who has COVID-19, has travelled overseas, or has any cold, fever, or flu-like symptoms. If yes, we will discuss the option of a contactless delivery with you or work with you to reschedule the delivery date after the risk period has passed.
 

Contactless Delivery

Our contactless delivery service provides you the same fast and efficient delivery service as our standard delivery without the need for any contact with our driver.  With contactless delivery, the package is delivered at your door and our driver will call you to confirm once the item has been delivered. For deliveries with installation, we will work with you to reschedule a date for delivery & installation once the risk period has passed.


SHOWROOMS

Our Silverwater and Newcastle showrooms are open Monday to Friday, 8am-5pm for appointments and walk-ins.

Our helpful showroom staff and sales consultants will sanitise before meeting with customers and, upon request, will wear a mask and gloves. We also ask that all customers visiting the showroom use the sanitiser provided at reception upon arrival.

 

EQUIPMENT HIRE

Our hire services offer the very best in quality mobility aids including lifting hoists, mobility scooters, power wheelchairs, gantry systems and ceiling hoists for short and long term hire.

For the safety of our customers and carers, all hire equipment is sterilized before and after the hire period.

For more information on hire equipment contact us

 

SERVICE & REPAIRS

Our service technicians are ready and available to conduct on-site repairs and servicing for all mobility equipment.

Service technicians will sanitise upon arrival and will wear a face mask and gloves (if required) as they conduct repairs.

Our service technicians will call ahead to ask whether the client and anyone else present during the service, has recently been in contact with someone who has COVID-19, has travelled overseas, or has any cold, fever, or flu-like symptoms. If yes, we will work with the client and care team to reschedule the service and repairs at a date after the risk period has passed.

 

ONLINE ORDERS

The Active Mobility website is available to accept orders 24 hours a day, 7 days a week.

Estimated delivery periods for products are listed on the product page and delivery progress once ordered can be tracked in real-time via TNT track & trace.

Please be advised, that due to the global impact of COVID-19, some deliveries may take longer than usual. In the event of any delays, rest assured we will provide you with timely updates on the progress of your delivery and will endeavour to complete your order as soon as possible.

 

TRAINING & EVENTS

Active Mobility hosts several events and training opportunities throughout the year for professionals in health care, occupational therapy, rehabilitation, and the general public.

Our training and events are hosted in-person and via webinars. For in-person events, we promote and practice physical distancing and encourage participants to wear a mask and to sanitise.

To learn more about upcoming events and to register, visit our events page

 

USEFUL LINKS