Your Complete Guide To Buying A Mobility Scooter At Active Mobility

If you’re considering buying a mobility scooter, you’re investing in independence, comfort, and freedom. For over 30 years, we’ve helped Australians find the right scooter mobility scooter—from lightweight portable scooters for short trips to large scooters built for outdoor terrain.

This complete guide explains everything you need to know before purchasing: how to book a consultation, compare models, explore customisations and accessories, and even discover the Xtaga Impala Scooter—designed to deliver a smoother ride and outstanding performance.

Start your journey: Consultation and showroom support

The first step in buying a mobility scooter is understanding your personal needs. At Active Mobility, every customer begins with a friendly, no-pressure consultation. Whether you’re shopping online or visiting one of our showrooms, our knowledgeable team will take the time to understand your daily activities, terrain requirements, and budget.

You can try different models in person and get tailored advice on weight capacity, travel range, and comfort features such as suspension and seat adjustments.

As an NDIS registered provider, we also assist with funding support, documentation, and equipment trials—ensuring your mobility scooter perfectly suits your lifestyle and eligibility needs.

Which mobility scooter is best for me?

Every user is different—and so is every scooter. That’s why we help you compare small mobility scooters and large mobility scooters side by side.

When choosing your scooter, key considerations include:

• Battery life and travel range: How far can it go on a single charge?
   
• Comfort and seat design: Does it provide a comfortable ride for everyday use?
   
• Portability: Can it fit easily into a car or be taken on a plane or train?
   
• Safety features: Look for stable handling, lighting, and automatic braking systems.
   
• Safe working limit: Remaining within the SWL will minimise maintenance and lifespan of the device.
   
• Price: We offer scooters to suit every budget—from affordable compact models to high-performance heavy-duty designs.
   

With our expert guidance, you can be confident that your new scooter will perfectly suit your lifestyle and mobility goals.

Product highlight: The Xtaga Impala Scooter

At Active Mobility, we partner with trusted international and Australian brands to bring you reliable, high-quality mobility scooters. Our collection includes everything from compact travel scooters to heavy-duty outdoor models, so you can find the right scooter to suit your lifestyle, comfort preferences, and daily activities.

One of the standouts in our collection is the Xtaga Impala Scooter—a next-generation portable model designed by Australians, for Australians. Built tough and packed with thoughtful features, it’s the ideal choice for anyone who enjoys an active, on-the-go lifestyle.

The Xtaga Impala delivers an impressive 145 kg weight capacity while maintaining a lightweight frame that’s easy to handle. Thanks to its feather-touch disassembly system, it breaks down into five compact pieces without needing tools—perfect for car boots, public transport, or cruise ships.

Unlike many portable scooters, the Impala is built with comfort in mind. It features a luxury cushioned mid-back seat with a rear storage pocket, adjustable armrests, and a height-adjustable tiller to help you find your perfect fit. Its front and rear suspension, LED lighting, reverse warning alarm, and horn provide a confident, smooth ride wherever you go.

Customise your mobility scooter for the perfect fit

Your comfort and safety are always our priority. That’s why we offer personalised scooter fittings and customisation options to ensure every model suits your needs.

Our on-site occupational therapists work closely with our mobility specialists to assess posture, comfort, and mobility requirements. They’ll guide you through adjustments and add-ons so your scooter truly fits your body and lifestyle.

You can personalise your mobility scooter with options such as:

• Supportive seating and ergonomic cushions for a more comfortable ride
   
• Adjustable tillers, armrests and seat heights for optimal positioning and control
   
• Storage baskets and rear bags for carrying groceries or personal belongings
   
• Canopies and weather shields for outdoor protection
   
• Lighting, mirrors and reflectors for extra safety on the go
   
• Attachments for walking sticks and other mobility aids
   

Our goal is to ensure your scooter feels stable, supportive, and easy to use—whether you’re travelling short distances, exploring the outdoors, or simply getting around more independently daily.

Making your purchase simple and stress-free

Once you’ve chosen the scooter that suits your needs and budget, ordering through Active Mobility is simple:

• Book a consultation—online or in-store.
   
• Test drive your preferred models and receive expert recommendations.
   
• Choose your accessories and customisations.
   
• Arrange delivery and set-up—our friendly team handles everything.
   
• Enjoy ongoing service and support—including maintenance, repairs, and upgrades.
   

We understand that purchasing a mobility scooter is a major decision. That’s why our experienced team offers continuous assistance before and after purchase. Our goal is to provide peace of mind, value for money, and lasting independence for every user.

Experience the Active Mobility difference—Book your consultation today!

As a 100% Australian-owned company, Active Mobility is committed to restoring mobility and confidence to people of all ages and abilities. From your first consultation to lifetime service, you’ll receive reliable advice and genuine support from a team that cares about your comfort, safety, and independence.

Ready to find your perfect mobility scooter? Book a consultation with the Active Mobility team today or visit a showroom to explore our range of mobility scooters in person.

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